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FNB has launched an enhanced eWallet service on WhatsApp, making it easier for millions of South Africans to access formal financial services. The new service allows customers to onboard in minutes and unlock a range of everyday financial services, reducing friction for the unbanked, underserved, and underbanked.

“This evolution strengthens our foundation by introducing a more seamless, secure, and intuitive digital wallet for customers who need simple and affordable solutions,” says Lytania Johnson, CEO of FNB Personal Segment. “Our focus remains on expanding access to safe, modern ways of transacting and lowering barriers to entry into the formal financial system.”

The enhanced eWallet enables instant payments, prepaid purchases, cash withdrawals, and cash advances, all through a user-friendly interface. Customers can register directly through WhatsApp, making onboarding more convenient.

“At its core, eWallet is about dignity, access, and possibility,” says Hema Morar, FNB eWallet Executive. “Every enhancement we’ve made is designed to make life a little easier for someone.”

The evolution aligns with South Africa’s payments modernisation agenda, enabling broader participation in the digital economy and reducing reliance on cash. With over R43 billion sent via eWallet in the past year, FNB is committed to playing its part in making financial inclusion a reality for millions of South Africans.